Transparency

Transparency Law:

In compliance with Law 1712 of March 6, 2014 The Company Gases del Caribe S.A E.S.P makes the following information available to the citizenry:

 

1-Customer care mechanisms
-Location, hours of operation and customer care sites

-PQR

-Legal notifications:notificacionesjudiciales@az-gcportales.azurewebsites.net

-Website of information security and protection policy.

4-Standards
In the following list the applicable standards.

LAW 142 OF 1994
MODIFYING STANDARDS
LAW 286 OF 1996
LAW 689 OF 2001
LAW 732 OF 2002
LAW 812 OF 2003 (PND 2003-2006)
LAW 1151 OF 2007(PND 2006 – 2010)
LAW 1340 OF 2009
LAW 1341 OF 2009
LAW 1450 OF 2011 (PND 2010-2014
LAW 1753 OF 2015 (PND 2015-2018)
LAW 1955 OF 2019

DECREES
Decree 1842 of 1991 issued by the Ministry of Economic Development

LAW-DECREE
Law-Decree 019 of 2012 issued by the Administrative Department of Public Function
Law-Decree Anti-Red tape
Law–Decree 2052 of 2020 issued by the National Government

UNIFIED STATEMENTS SSPD SSPD
Unified Statement SSPD 38 OF 2020
Unified Statement SSPD 035 OF 2017 (Updated 29 of January, 2020)
Unified Statement 034 OF 2016 (Updated in 2019)
Unified Statement SSPD 031 OF 2016 (Updated November 2018)

RESOLUTIONS CREG
Resolution CREG 005 -2020
Resolution CREG 009- 2020
Resolution CREG 011 – 2020
Resolution CREG 017 – 2020
Resolution CREG 025 – 2020

COVID-19

RESOLUTIONS COVID-19
Resolution 40130 of May 11, 2020 issued by the Ministry of Mines and Energy
Resolution 40209 of July 24, 2020 issued by the Ministry of Mines and Energy

DECREES COVID-19
Legislative Decree 517 April 4, 2020, issued by the Ministry of Mines and Energy
Legislative Decree 581 of 2020 issued by the Ministry of Public Credit and Finance
Decree 798 of 2020 issued by the Ministry of Mines and Energy

RESOLUTIONS CREG COVID-19
Resolution CREG 035 – 2020
Modifications:
Resolution CREG 066 -2020
Resolution CREG 129 – 2020
Resolution CREG 154 – 2020
Resolution CREG 042 – 2020

Resolución CREG 042 – 2020
Modifications:
Resolution CREG 057-2020
Resolution CREG 067-2020
Resolution CREG 079-2020
Resolution CREG 098-2020
Resolution CREG 106- 2020

Resolution CREG 045-2020
Modifications:
Resolution CREG 102-2020

Resolution CREG 048-2020
Modifications:
Resolution CREG 109-2020

Resolution CREG 059-2020
Modifications:
Resolution CREG 065-2020
Resolution CREG 105-2020

Resolution CREG 153-2020

Resolution CREG 060- 2020

Resolution CREG 061-2020

Resolution CREG 065-2020

Resolution CREG 068- 2020

Resolution CREG 103-2020

Resolution CREG 104-2020

Resolution CREG 134-2020

Resolution CREG 135- 2020

Resolution CREG 138-2020

6-Control
  • Management Reports:

 

  • Sustainability Reports:

 

  • Control entities, surveillance and supervision mechanisms:
7-Procedures and Services
10- Personal data protection

If you need to report a gas leak, please immediately call 164 or 018000915334

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Transparency