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Requesting Services

Know the procedure to easily access our services. Remember that our work has a warranty and is carried out by expert and certified personnel.

Purchase natural gas service for your home

Request it through the line: 6053227000. 

1. Within a period not exceeding eight (8) business days, Gases del Caribe will schedule a visit with the user, so that trained and certified personnel verify the technical and physical conditions of the home for the installation of the natural gas service. If the house meets the requirements, the sales contracting company will deliver the quote to the interested person.

Otherwise, the inconvenience will be reported, so that the necessary corrective measures can be taken.

2. If the interested party accepts the quote, they must fill out the documents that the sales contractor company will give them for the registration of the sale and they will receive a payment coupon via email with the value of the initial fee agreed in the quote, to be canceled on our web portal or in the authorized payment points.

3. Once the initial fee has been paid, Gases del Caribe, within a period of no more than 30 business days, will schedule a visit where qualified and certified personnel will carry out the corresponding work to install the natural gas service.

Para negocios como panaderías,  restaurantes,
hospitals and other businesses.

The procedure to follow to request the service is as follows:

The legal representative or a representative of the business asks the company for a quote for the service of
natural gas through any of our service channels:

 Telephone line 6053227000

1. Within a period not exceeding eight (8) business days, Gases del Caribe will schedule a visit together with the interested party in order to determine the technical characteristics of the natural gas installation necessary to provide the service according to the artifacts gas to be installed, and will proceed to quote the service based on the technical visit carried out.

Note An essential condition to be able to make the quote is that the equipment to be installed be on site or have the manuals or technical data of these in order to accurately perform the calculations of pressure and accessories for the installation of the service.

2. If the interested party accepts the quote, he must coordinate with one of our sales contracting companies the signing of the necessary documents for the delivery of the coupon corresponding to the installation of the service, which may be canceled at any of our payment points.

Note The value to be paid in the coupon will be the advance payment of at least thirty percent (30%) of the total value of the service and the rest of the amount will be financed for a maximum of six (6) months.

3. Once the initial fee has been paid, Gases del Caribe, within a period of no more than 30 business days, will schedule a visit where qualified and certified personnel will carry out the corresponding work to install the natural gas service.

Note In no case is the sales contracting company and/or the installation contracting company authorized to receive money. The user must pay only at authorized collection points.

Subscriber name change

Change of stratum

Receive invoice by email

Cancellation of service

Additional services we offer for home

Information, requirements and procedure for changing the marketer

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